RayNeo Return & Refund Policy
We want you to be completely satisfied with your cutting-edge smart glasses; if you are not, you can return your device within 30 days of delivery for a full refund or exchange. All returned electronics must be in their original packaging with all included accessories and documentation.
Initiate Your Request
Log in to your account and navigate to the 'My Orders' section to select the item you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original box, ensuring all cables, chargers, and manuals are included to avoid restocking fees.
Ship the Device
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure transit back to our facility.
Inspection and Refund
Once our technical team inspects the hardware for functionality, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing