Frequently Asked Questions
Everything you need to know about your RayNeo experience, from shipping to device support.
What is the standard shipping timeframe for RayNeo orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can range from 7-14 business days depending on the destination and customs clearance.
Do RayNeo products come with a manufacturer warranty?
Yes, all our electronic devices include a standard 1-year limited warranty that covers manufacturing defects. This does not include accidental damage or unauthorized modifications.
What is your return policy for open-box electronics?
We offer a 30-day money-back guarantee. If you are not satisfied, you can return the product in its original packaging. Please note that a restocking fee may apply for items that are not in like-new condition.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay. We also offer installment plans through Affirm for eligible purchases.
Are software updates included for my RayNeo device?
Absolutely. We regularly release firmware and software updates to improve performance and add new features. You can update your device via the RayNeo companion app or through a direct Wi-Fi connection.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status in real-time.